Article 1: Information on the Parties and Definitions
These general terms and conditions govern the contractual relationships between SRL GRAVITY FUN, whose registered office is located at Avenue Léopold III, 54, B-1970 Wezembeek-Oppem, registered with the BCE under number BE 1028.960.855, reachable at the address contact@gravityfun.be and operating the sitewww.gravityfun.be, and any natural or legal person making a reservation, a purchase, or using the services offered. Any person accessing the facilities of Gravity Fun is considered a "Visitor"; for minors, the parent or legal representative acts on their behalf and under their responsibility. The "Ticket" constitutes the right of access to activities for a specific time slot.
Article 2 – Scope and acceptance
These general terms and conditions apply to any reservation, any purchase, and any use of the services offered by Gravity Fun, whether the relationship is initiated online or on-site. They prevail over any contrary condition of the Visitor, unless expressly agreed in writing. Access to the facilities and participation in activities imply acceptance of theInternal Regulations (IR)of Gravity Fun, displayed on the premises and available on the site. In case of contradiction between these general terms and published commercial information, these general terms shall prevail.
Article 3 – Services offered
Gravity Fun offers fun sports activities such as climbing and motor skills awareness aimed at children and families, as well as ancillary services, including catering. Descriptions of services, schedules, capacities, and availability are provided for informational purposes and may be adjusted for organizational, technical, or safety reasons.
Article 4 – Formation of the contract
The contract is formed at the moment of confirmation of the online reservation by Gravity Fun or, in the case of on-site purchase, at the time of payment. The Ticket is valid exclusively for the reserved date and time. Gravity Fun reserves the right to refuse access in case of non-compliance with the general conditions or the ROI.
Article 5 – Price and payment
The applicable prices are those displayed at the time of reservation or purchase. Payment must be made before access to the facilities. Unless expressly stated otherwise, unused tickets are not eligible for any refund. Any promotions or benefits are personal, non-transferable, and limited to the specific reservation.
Article 6 – Cancellation, non-refund, and rescheduling
No refunds are granted for entry tickets to Gravity Fun, brunch reservations at the Gravity Bar, or any other service or product offered. By way of exception to this no-refund principle, Gravity Fun offers the possibility to reschedule a reservation, subject to the cumulative compliance with the following conditions: the request must be made no later than twenty-four (24) hours before the originally reserved date and time; rescheduling is done exclusively through the channel provided by Gravity Fun, including the online chatbot available continuously; rescheduling is limited to standard entry tickets granting access to the Gravity Fun room and brunch reservations at the Gravity Bar, expressly excluding birthdays, workshops, classes, private events, or any other specific package; the new date is subject to availability; only one rescheduling is allowed per reservation. Rescheduling applies to the entire initial reservation and cannot be done by individual ticket. Any request made less than twenty-four (24) hours before the event is denied and does not result in either rescheduling or refund. Rescheduling results in the issuance of a new reservation confirmation, with the initial reservation being canceled. In case of evident abuse of the rescheduling system, Gravity Fun reserves the right to refuse any further modifications.
Article 7 – Liability
Gravity Fun implements security measures in accordance with legal obligations and industry best practices. Gravity Fun's liability can only be engaged in the event of proven fault in the execution of its obligations. No clause may exclude liability in cases of fraud or gross negligence. The personal belongings of Visitors remain under their exclusive responsibility.
Article 8 – Complaints and Mediation
Any complaint regarding the execution of services must be reported as soon as possible, ideally on-site or in writing. In case of a dispute, the Visitor may resort to the consumer mediation mechanisms provided by Belgian law.
Article 12 : Force majeure
Gravity Fun cannot be held responsible for the non-execution of its obligations in cases of force majeure. In such a case, Gravity Fun may suspend or cancel all or part of the services; if applicable, the unexecuted services may be rescheduled or refunded depending on the circumstances, without any further compensation.
Article 10 – Intellectual Property and Use of the Site
The contents of the site and the communication elements of Gravity Fun are protected by intellectual property rights. Any unauthorized reproduction, distribution, or exploitation is prohibited. The use of the site is under the responsibility of the user.
Article 11 – Partial Nullity
If any provision of these general conditions is declared null or unenforceable, it shall be deemed unwritten without affecting the validity of the other provisions, which shall remain fully in force.
Article 12 – Applicable Law and Competent Jurisdiction
These general terms and conditions are governed by Belgian law. Any dispute regarding their validity, interpretation, or execution falls under the jurisdiction of the competent Belgian courts. Article 1: Information about the parties and definitions.